Returns & refunds

Start a return

 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.



Unfortunately, we cannot accept returns on sale items or gift cards.



Exchanges


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.



Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Request a return by email at support@velinfashion.com or call us at 1-855-749-1315. We will review your return within 2 business day, once your return is approved you will receive a return label by email.

Upon receiving your return with will inspect the item and issue a full refund please allow up to 3 business day for your refund to reach your account.