All orders will be shipped within 72 hours of order confirmation excluding weekends and holidays. Processing times may vary depending on product availability or any other discrepancies in payment.
Once your order has been shipped, you will receive an email confirmation along with tracking information. If you have not received this email, please email Customer Service for assistance at email@example.com
Standard shipping cost for all orders below 59.99 USD is 4.99 USD however above 59.99 USD will be free shipping.
Your order will be shipped by the following carriers - USPS, FedEx, and UPS.
Express shipping cost for all orders is 7 USD.
International may reach the destination within 7-14 days depending on your location. Kindly note- this does not include any delays that can occur due to foreign customs, unfavorable weather, etc.
Shipping charges are determined at Checkout and additional fees may apply.
The customer will bear duties and taxes imposed by the country’s custom office. Your shipping agent will be able to provide you with a more detailed information, including any additional cost that you may have to bear.
Pick up can be scheduled from Monday-Friday, excluding holiday between 11:00am-3:00pm respectively.
Please email Customer Service for your date and time of pick up to ensure your order will be packed and kept ready before the carrier arrives at firstname.lastname@example.org
Return is applicable only within 30 days of the delivery date.
In case the wrong size is shipped from our side, a return label will be sent.
In case of broken/missing parts of shoes/apparel or quality issues with a particular order, we will be sending the return label and replacing the product after checking the returned product.
In case the product ordered by the customer does not fit, customer can send the product back to our warehouse and claim an exchange or refund - Under this circumstance, the shipping cost will be borne by the customer.
To exchange any items in your order, place a new order online for the item that you would like, and return the item you wish to exchange. Due to rapidly changing inventory, this will assure that you will get the item and size that you want.
All requests are accepted within 30 days from the delivery of the products and cancellations will be accepted within 1 hour of placing the order.
On returns for sale or clearance items: Returns or Exchange will not be accepted. The only exception will be if the shoe/Apparel is being returned due to a manufacturing defect or a shipping error from Velin Fashion.
Product Return/Exchange Conditions:
All products must be packed in the original unmarked and unaltered packaging including any material/s shipped with the product. Upon receiving your return, the item will be reviewed. Please note that any items worn or damaged in any way cannot be accepted for return.
Returns and packages that are improperly packaged will not be processed for return.
Velin Fashion LLC does not permit the return of worn or used merchandise.
Costing and Price Modification
Velin Fashion LLC reserves the right to change prices for products displayed on the website at any time. Any price changes will not affect any order that Velin Fashion has already accepted. Once the product is delivered to the customer Velin Fashion is not responsible for the difference in price during the Sale change, no refund is applicable once an order is placed and the Sale changes.
Once we receive and approve your returned merchandise, we will issue a Refund as suitable according to the above points.
Please feel free to contact us with any questions or concerns you might have,
For Sales contact us on email: email@example.com For any other concern contact us on email: support@velinfashion.
Welcome to Velin Fashion!
Please email us if you have any queries about the site, advertising, or anything else.